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info@miniswimming.co.uk

Terms and Conditions

MINI SWIMMING TERMS & CONDITIONS

Booking and Payment

  • Places will not be reserved without full payment or an active Direct Debit.

  • All bookings are non-refundable and secure a space that could otherwise be allocated to another swimmer.

Risk and Participation

  • The participation of you, your child, or any guardian attending on your behalf is entirely at your own risk.

  • Mini Swimming will not be liable for any loss, damage or injury incurred while parking, transferring to the pool, or on pool premises.

  • Swimming carries inherent risks, including but not limited to slipping, water inhalation, or accidental injury. By attending, you acknowledge and accept these risks.

Activity Description

Mini Swimming provides structured swimming classes led by qualified instructors in warm water pools. Activities include supervised submersion, floating, propulsion, and water confidence development. Classes take place indoors and typically last 30 minutes.

Health, Medical and Safety Declarations

  • All medical and behavioural conditions must be disclosed to Mini Swimming prior to attendance.

  • If your child or their accompanying adult has a pre-existing medical condition, you confirm that you have consulted a healthcare professional and been given approval to participate.

  • By attending, you consent to first aid being given by qualified staff if necessary, and for emergency services to be contacted should the need arise.

  • Emergency contact details must be provided at booking.

Participant Ability and Accessibility

  • You confirm that your child is fit and physically able to participate in swimming lessons.

  • If you or your child require additional support or accessibility accommodations, please notify us before booking so we can assess feasibility and ensure safety.

Poolside and Hygiene Rules

  • All outdoor shoes must be removed before entering changing areas.

  • No buggies/prams allowed in changing areas.

  • Jewellery must be removed before swimming.

  • Mini Swimming reserves the right to refuse admission without appropriate swimwear.

  • All babies and non-toilet trained children must wear a double nappy system: a disposable swim nappy with a Splashabout Happy Nappy on top.

  • All disposable nappies must be taken home. No bins are provided for their disposal.

Illness, Absence and Catch-Up Classes

  • Children must be clear of any symptoms of sickness or diarrhoea for 48 hours before attending class.

  • If a swimmer or accompanying adult has had Cryptosporidium, they must not swim for 14 days.

  • If your child is too unwell to attend school, please do not bring them to class.

Catch-Up Class Policy

  • You must notify us of absence by 9:00am on the day of your class to be eligible for a catch-up.

  • We allow 1 make-up class for every 7 weeks of swimming.

  • Catch-up classes are subject to availability and must be booked by telephone only.

  • Catch-ups must be taken within the current term and are not to extend your booking period.

  • Missed classes with no notice are not eligible for a make-up.

Class Cancellation

  • If a class is cancelled by Mini Swimming before it starts, we will offer a replacement class or deduct the value from your next payment.

  • If a class is cut short due to unforeseen circumstances or pool contamination after it has started, no refunds or replacements will be given.

Behaviour and Disruption

  • Mini Swimming reserves the right to ask a disruptive child to leave the class. A refund may or may not be given at our discretion.

Photos and Marketing Consent

  • We may occasionally take photographs or videos during lessons for use in our marketing.

  • You will always be informed when this may happen.

  • If you do not consent, please inform us at the time of booking or via email at any time.

  • Consent is optional and can be withdrawn at any time in line with GDPR regulations.

Communications and Data Privacy

  • By enrolling, you agree to receive updates, newsletters, and class information from Mini Swimming.

  • Your contact information will never be shared with third parties.

  • Data will be stored in line with our Privacy Policy and UK GDPR guidelines.

Freezing and Direct Debit Terms

  • We do not offer refunds.

  • In exceptional cases, we may agree to “freeze” your swimming course for a defined period. Medical evidence may be required and must be agreed with management in advance.

  • If you pay by Direct Debit and wish to stop, you must cancel the instruction with your bank. We will confirm your final swim date once notified by our payment provider.

  • You must remain 2 lessons in credit to retain your space. These 2 lessons will still be delivered before your account closes.

Arrival and Exit Timing

  • Please arrive no earlier than 7 minutes before your class to allow for cleaning and avoid congestion.

  • We understand changing little ones takes time, but we appreciate prompt exits to support our cleaning schedule and next class preparations.

Equipment

  • All swimming equipment needed for the lesson is provided.

  • You may bring your own if preferred. Goggles are optional but recommended. Equipment can be purchased at our Swim Shop.

Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Contact Us

If you have any questions or need to inform us of a medical condition or absence, please contact us by:
📞 01376 340310 | 💬 WhatsApp 07767 510624 | 📧 Email office@miniswimming.co.uk  | 💻 Facebook Messenger https://www.facebook.com/MiniSwimmingessexandsuffolk